RETURN POLICY

We want you to be happy with your order and Noene Sport will do everything we can to take care of you! If you are not completely satisfied with your purchase, we welcome you to return it for a credit to your account or an exchange within 60 days from the date of invoice.  After 60 days from the date listed on the invoice, the item(s) purchased are not eligible for an exchange or an in-store credit and will not be accepted back under any circumstances.

To prevent any delays in the return process, Noene Sport requires an invoice reference or receipt for ALL items being credited or exchanged. Please contact Noene Sport by emailing orders@noenesport.com to receive your Return Authorization Number (RA #). The original invoice number must be referenced in your email request for an RA #.

Once an RA # is issued by Noene Sport, the item(s) must be returned within a 14 day period or the credit will be subject to and reduced by a 20% restocking fee. Shipping costs on returned items are the responsibility of the customer.

ALL returned item(s) must be in new condition. New is defined as unused, unaltered, undamaged, and included in the original packaging, which is also unused, unaltered, and undamaged, together with all components and documentation. A copy of your original invoice or its Invoice # and your RA # are to be included as your required documentation.

Once Noene Sport receives the item(s), we must confirm that the item(s) is in new condition; includes all the proper components; and has the proper documentation. Then Noene Sport will credit your account for the purchase amount minus the restocking fee, if applicable. We will then send you a returned merchandise receipt. New is defined as unused, unaltered, and undamaged, etc.

RESTOCKING FEES

All returns and exchanges are subject to a 20% restocking fee. To avoid a restocking fee, make sure the item(s) you are returning is complete with all its components and packed just as you received it. Make sure the item(s) is in new and unused condition. Note that new is defined as unused, unaltered, undamaged, and included in the original packaging, which is also unused, unaltered, and undamaged, together with all components and documentation. A 20% restocking fee may also be applied in instances when the required documentation is not included with the item(s) returned or exchanged. Required documentation is a reference to the original Invoice # and the RA #.

CREDIT

Your account is eligible for an in-store credit if the item is A) returned within 60 days from the date listed on the invoice, B) returned undamaged, unaltered, and in new condition, and C) returned in the original packaging, which is also undamaged, unaltered, and in new condition, including all components and documentation. Return authorization number and invoice number required. After 60 days from the date listed on the invoice, the item(s) purchased are not eligible for an exchange or an in-store credit and will not be accepted back under any circumstances.

EXCHANGE

We will willingly exchange the item(s) for another size as long as the item(s) is A) exchanged within 60 days from the date listed on the invoice, B) returned undamaged, unaltered, and in new condition, and C) returned in the original packaging, which is also undamaged, unaltered, and in new condition, including all components and documentation. Return authorization number and invoice number required.  After 60 days from the date listed on the invoice, the item(s) purchased are not eligible for an exchange or an in-store credit and will not be accepted back under any circumstances.

RETURNS ON DISCONTINUED ITEMS

All discontinued models, or closeout items may not be returned for credit or exchange. All such sales are final.