RETURN POLICY
We want you to be happy with your order, and Noene Sport will do everything we can to take care of you. If you are not completely satisfied with your purchase, you may return eligible item(s) within 60 days from the date listed on the invoice, subject to the terms and conditions below.
After 60 days from the date listed on the invoice, item(s) are no longer eligible for return, refund, exchange, or in-store credit and will not be accepted.
RETURN AUTHORIZATION
A Return Authorization Number (RA #) is required for all returns. To obtain an RA #, please contact Noene Sport by emailing orders@noenesport.com. Your original invoice number must be included in your request.
Once an RA # has been issued by Noene Sport, the item(s) must be returned within 14 days. Returns received after this 14-day period may be subject to a 20% restocking fee or may be rejected.
Your return must include a copy of your original invoice or a reference to the original Invoice #, as well as your RA #. Failure to include the required documentation may result in a delay in processing your return, a 20% restocking fee, or rejection of the return.
RETURN SHIPPING
Return shipping is the responsibility and expense of the customer. Noene Sport does not provide prepaid return shipping labels. You may return your package using UPS, USPS, or FedEx.
All shipping charges are non-refundable. This includes any original shipping charges paid when the order was placed as well as any shipping costs incurred by the customer when returning an item to Noene Sport.
We recommend using a shipping method that provides tracking and retaining your tracking information until your return has been received and processed. Noene Sport is unable to issue a refund or credit until the returned item(s) have been received, inspected, and approved.
RETURN CONDITION REQUIREMENTS
All returned item(s) must be in new condition. For purposes of this policy, “new condition” means that the item is unused, unaltered, and undamaged and is returned in its original packaging. The original packaging must also be unaltered and undamaged, and all original components and documentation must be included.
To help ensure that your return is accepted, please return the item(s) complete with all components and documentation and packaged as originally received.
Returns that do not meet these condition requirements may be subject to a 20% restocking fee or may be rejected entirely at Noene Sport’s discretion. If a return is rejected because it does not meet the requirements of this Return Policy, no refund or account credit will be issued, and the rejected item(s) will not be returned or shipped back to the customer.
Noene Sport may also apply a 20% restocking fee or reject a return when other applicable return requirements have not been met, including returns that are incomplete, improperly packaged, missing required documentation, or received more than 14 days after the RA # was issued.
REFUNDS AND CREDITS
Once Noene Sport receives your return, we will inspect the item(s) to confirm that the requirements of this Return Policy have been met, including the condition of the item(s), original packaging, components, and required documentation.
Receipt of a returned item by Noene Sport does not constitute acceptance or approval of the return. All returned items are subject to inspection and approval.
Once the return has been received, inspected, and approved, Noene Sport will issue the applicable refund or account credit for the eligible purchase amount, less any non-refundable shipping charges and any applicable restocking fee.
If a return is rejected, no refund or account credit will be issued, and the rejected item(s) will not be returned or shipped back to the customer.
A returned merchandise receipt will be provided after an approved return has been processed.
RESTOCKING FEES
A 20% restocking fee may apply to returns that do not meet all applicable return requirements. Depending on the nature or extent of the noncompliance, Noene Sport may instead reject the return entirely.
To avoid a restocking fee or rejection of your return, please make sure:
The item(s) are returned within 14 days after the RA # is issued.
The item(s) are unused, unaltered, undamaged, and otherwise in new condition.
The item(s) are returned in their original, unaltered, and undamaged packaging.
All original components and documentation are included.
The original Invoice # and RA # are included with the return.
A 20% restocking fee may be deducted from the applicable refund or credit if these requirements are not met. Returns that fail to meet the requirements may instead be rejected entirely. Rejected returns are not eligible for a refund or account credit, and rejected item(s) will not be returned or shipped back to the customer.
EXCHANGES
If you would like a different item or size, simply return the original item in accordance with this Return Policy and place a new order for the item or size you would like.
Noene Sport does not process a return and replacement as a direct exchange. Returning an item and placing a new order allows you to order the replacement item or size you want without waiting for the original item to be received and processed.
The returned item must meet all requirements of this Return Policy, including being returned within 60 days from the date listed on the invoice and being unused, unaltered, undamaged, and in new condition. The item must be returned in its original, unaltered, and undamaged packaging with all original components and documentation. A valid RA # and original Invoice # are required.
Return shipping is the responsibility and expense of the customer, and Noene Sport does not provide prepaid return shipping labels. Returns may be shipped using UPS, USPS, or FedEx.
All shipping charges are non-refundable, including the original shipping charges, return shipping costs, and any shipping charges associated with the new order.
Once the returned item has been received, inspected, and approved, Noene Sport will issue the applicable refund or account credit, less any applicable restocking fee. Returns that do not meet the requirements of this Return Policy may be rejected, in which case no refund or account credit will be issued and the item(s) will not be returned to the customer.
After 60 days from the date listed on the invoice, the item is no longer eligible for return, refund, exchange, or in-store credit and will not be accepted.
RETURNS ON DISCONTINUED AND CLOSEOUT ITEMS
All discontinued models and closeout items are final sale and may not be returned for a refund, credit, or exchange.